Frequently Asked Questions in Maravijoy
About our products:
What kind of toys do they sell?
We have toys for all ages, from 0 to 100 years old! Each piece is designed to inspire, teach and entertain, accompanying children (and not so children) at every stage of their life.
Are they original and new toys?
Yes, we carefully select each brand we work with. You will only find toys that meet our high standards of quality and sustainability.
How do I know if a toy is suitable for my child's age?
In the description of each toy we indicate the recommended age. And if you need a second opinion, our team is always available to help you choose the best one for your little one.
About shipping and delivery:
How much does shipping cost?
Cost varies depending on order size and your location. Oh, and sometimes we have free shipping on orders over a certain amount! (more details coming soon!).
How long does it take for my order to arrive?
Normally between 3-7 business days, depending on where you are. Don't worry, we will send you a tracking number so you can follow every step of your package.
Do you ship all over Mexico?
Yes! We reach every corner of Mexico.
Do you offer international shipping?
For now, we only ship within Mexico.
About payments and billing:
What payment methods do you accept?
We accept credit cards, debit cards, PayPal and Mercado Pago. If your purchase allows it, you can take advantage of months without interest.
Is it safe to pay on your website?
Absolutely. We use SSL certification and all our payment methods are 100% secure.
Can I request an invoice?
Of course! Just let us know at the time of purchase and share your tax information with us.
Returns and exchanges:
Can I return a toy if I am not satisfied?
If the toy has a manufacturing defect, you can return it without any problem. We are here to help you solve any inconvenience.
How do I make an exchange or return?
Easy. Write to us through our email or contact form, and we will guide you through the process.
What do I do if I receive an incorrect or defective toy?
Oops! If something went wrong, let us know immediately and we will send you a replacement free of charge.
Promotions and discounts:
Do you have any special promotions or discounts?
Yes! Buen Fin, Children's Day, Christmas... There are always surprises. Subscribe to our newsletter so you don't miss anything.
Can I use more than one discount coupon per purchase?
Only one coupon can be applied per purchase, but don't worry, there will be many more opportunities!
General questions:
How do I track my order?
We will send you a tracking number by email as soon as your order is shipped, so you can follow it at all times.
Do you have a physical store?
For now, we are 100% online, but with the same love as if you were in a physical store. We could be near you soon!
How can I contact you if I have any questions?
You can write to us at contacto@maravijoy.com or through our social networks. We are here for you!